Application
This unit describes the performance outcomes, skills and knowledge required to work effectively in the floristry industry by integrating knowledge of workplace rights and responsibilities and organisational policies and procedures, and by using effective team and individual work practices to plan and organise daily work activities.
This unit applies to all floristry industry businesses including retail floristry shops, studio or online businesses and those that specialise in corporate or special events. It applies to florists working at all levels including junior and senior florists, studio florists and floral designers.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Source and use information on employment rights and responsibilities. | 1.1 Identify and access current information sources on employee and employer rights and responsibilities. 1.2 Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity. 1.3 Source and interpret information on national employment standards and specific employment arrangements for current role. 1.4 Comply with all employment requirements. |
2. Work within organisational requirements. | 2.1 Interpret and comply with key employment policies to support organisational culture. 2.2 Seek advice from supervisors and managers to ensure understanding of organisational requirements. 2.3 Interpret staff rosters and provide notice of availability according to organisational procedures. 2.4 Use designated lines of communication and reporting. |
3. Use effective work habits. | 3.1 Plan and organise daily work activities within scope of responsibility. 3.2 Act promptly on instructions, information and follow procedures relevant to the task. 3.3 Seek advice and direction from appropriate staff to clarify workplace instruction and information. 3.4 Prioritise and complete competing tasks within designated timeframes. |
4. Work in a team. | 4.1 Cooperatively participate in work-team tasks and goals. 4.2 Work within own role boundaries and recognise roles and responsibilities of other staff. 4.3 Seek assistance from team members, supervisors and managers when required. 4.4 Offer assistance proactively, and respond to requests for assistance to maximise efficiency and quality of daily work-team outcomes. 4.5 Encourage, acknowledge and act on constructive feedback provided by team members. 4.6 Recognise, respect and accommodate cultural differences within the team. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
access and interpret information about employment rights and responsibilities from these sources:
employer associations
Fair Work Commission
Fair Work Ombudsman
state and territory government boards and commissions for anti-discrimination and equal employment opportunity
staff handbooks
trade unions
source information on this range of employee and employer workplace rights and responsibilities:
Fair Work Act 2009: minimum workplace entitlements provided by the National Employment Standards (NES)
relevant state or territory anti-discrimination or equal employment opportunity law:
harassment provisions: types of discrimination and harassment, rights and responsibilities of employees and employers and consequences of non-compliance with the law
equal employment opportunity (EEO) provisions: rights of employees and responsibilities of employers to make merit based employment decisions
role of relevant state or territory board or commission in managing complaints
industrial awards for floristry employees
access and interpret this range of organisational policies and procedures that relate to general work practices:
accepting, declining and amending rostered hours
personal and carer’s leave
counselling and discipline
grievances
equal employment opportunity
discrimination and harassment
terms and conditions of employment
plan and organise daily work activities and work effectively as a team member across four three hour work, training or assessment periods which must be used to combine assessment of this unit with SFLSOP or SFLDEC coded units.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
sources of information on employment rights and responsibilities as specified in the performance evidence
basic aspects of employment related laws covering rights and responsibilities of employees and employers as specified in the performance evidence
basic aspects of industrial awards for floristry employees
primary functions of trade unions for floristry employees
organisational policies and procedures that relate to general work practices as specified in the performance evidence
typical terms and conditions of employment for floristry businesses
general role boundaries and responsibilities for key floristry industry staff:
floristry assistants
florists and senior florists
supervisors and managers within retail floristry shops, studios and online businesses
basic principles of positive teamwork.
Assessment Conditions
Skills must be demonstrated in a floristry design, preparation and product construction environment. This can be:
an industry workplace
a simulated industry environment operated within a training organisation.
Assessment must ensure use of:
computers, keyboards and printers
the Internet
current plain English guidelines issued by regulatory bodies covering:
minimum workplace entitlements provided by the National Employment Standards (NES)
relevant state or territory anti-discrimination or equal employment opportunity law:
harassment provisions: types of discrimination and harassment, rights and responsibilities of employees and employers and consequences of non-compliance with the law
equal employment opportunity (EEO) provisions; rights of employees and responsibilities of employers to make merit based employment decisions
role of relevant state or territory boards in managing complaints
plain English information about industrial awards for floristry employees issued by regulatory bodies or unions
organisational policies and procedures that relate to general work practices:
accepting, declining and amending rostered hours
personal and carer’s leave
counselling and discipline
grievances
equal employment opportunity
discrimination and harassment
team members with whom the individual can interact; these can be:
people in an industry workplace or
people who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and:
hold a qualification or Statement of Attainment in Floristry which covers the skills and knowledge requirements in this unit of competency; and
have worked as a florist in the industry for at least three years where they have applied the skills and knowledge covered in this unit of competency.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed below: | |
Skill | Description |
Reading skills to: | interpret detailed organisational policies and procedures interpret unfamiliar plain English documents which describe workplace laws, rights and responsibilities. |
Oral communication skills to: | ask open and closed probe questions and actively listen to clarify workplace instruction, team needs and policies and procedures |
Technology skills to: | use a computer and keyboard and the Internet to search for information. |
Sectors
Floristry
Competency Field
Sales and Operations